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Orders & Payments
Below are some of are common questions about Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Can I update or cancel my order after placing it?
Orders can be updated or canceled within a short window. Please contact us at sweetevitacare@gmail.com as soon as possible, and we'll do our best to help.
How do I know if my order was placed successfully?
You will receive a confirmation email immediately after your purchase. If you don’t see it, please check your spam folder or contact us.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
We carefully prepare and ship orders within 3–7 business days. Shipping times vary by location and will be shown during checkout.
Do you offer free shipping?
Yes! We offer free shipping on orders over $50 within the United States.
What should I do if my package is delayed?
Delays can happen due to carriers or weather. If your order seems to be taking longer than expected, please reach out to us with your tracking number so we can help.
What is your return policy?
We accept returns with prior authorization. Products must be in their original condition. For hygiene and safety, opened products cannot be returned.
How do I request a return or replacement?
Simply email us at sweetevitacare@gmail.com with your order number and reason for the request. Our team replies within 24–48 hours.